What are order statuses and how do they work? (ordering)

What are order statuses and how do they work? (ordering)

Every order has multiple statuses to help you manage your orders and have better statistics.

Draft or Cart Status

Every order that is being created from the admin and has at least one product assigned to it is in "Cart" status. In that case, if you have a guest or registered customer that adds at least one product to their cart they enter the cart status mode of their order.

In the same way, if you create a new manual order from the admin it will be automatically assigned to draft mode. Once at least one product is added it turns into "Cart" status.

Checkout Status

Every customer navigates to the checkout page enters the "Checkout" status. Whatever they do in that step their status remains "Checkout". 

Complete Status

Every order that is submitted by your customers or your call center agents via the admin turns into a "Complete" status. 

Orders that have been completed by your customers using a card payment method cannot be removed from your store due to regulations. 

If you wish to remove an order you need to navigate back to the order list and click on the trash icon.

Delivered Status

Once an order has been delivered to your customers you can mark it as delivered from the admin panel. 

Your sales and orders performance on your Dashboard are calculated based on your delivered orders.

Canceled Status

This status indicated that an order has been canceled. For orders that are paid with Cash on Delivery, the cancelation process is instant and does not include any special rules.

However, if your customer has paid using a Card payment method an automatic refund from your payment gateway will be submitted automatically after you cancel the order.


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